•  Project Client:
  • The Centre for New York City Neighborhoods

3×3 served as the workshop designer, and trainer and facilitator for the Centre for New York City Neighborhoods (CNYCN) for Temporary Housing Services Program, one of CNYCN’s programs that provides one-on-one temporary housing assistance to homeowners displaced by Hurricane Sandy recovery efforts under the HUD Build it Back program.

Project Context:

Through tailored training and facilitation, 3×3 helped the involved decision-makers build a baseline understanding of the program process and design feedback instruments, establish performance targets, identify opportunities and strategies for process improvement, and plan ongoing monitoring and evaluation activities.

Project Approach:

One (1) full day and two (2) half-day workshops were held with the program staff and vendors, and additional CNYCN staff. To design the participatory workshop, 3×3 reviewed existing documentation on the program, held discussions with the program manager and key personnel, and collected feedback from key stakeholders through a questionnaire to develop the workshop content and frame the design challenge.

Project Outcomes:

Outputs of the workshop sessions included a survey tool and instruments guides, a user journey map outlining the program beneficiary experience, a monitoring and evaluation framework for ongoing assessment, and a storyboard for communicating impacts captured through the evaluation methods.