3×3 served as the workshop designer, and trainer and facilitator for the Centre for New York City Neighborhoods (CNYCN) for Temporary Housing Services Program, one of CNYCN’s programs that provides one-on-one temporary housing assistance to homeowners displaced by Hurricane Sandy recovery efforts under the HUD Build it Back program.
Through tailored training and facilitation, 3×3 helped the involved decision-makers build a baseline understanding of the program process and design feedback instruments, establish performance targets, identify opportunities and strategies for process improvement, and plan ongoing monitoring and evaluation activities.
One (1) full day and two (2) half-day workshops were held with the program staff and vendors, and additional CNYCN staff. To design the participatory workshop, 3×3 reviewed existing documentation on the program, held discussions with the program manager and key personnel, and collected feedback from key stakeholders through a questionnaire to develop the workshop content and frame the design challenge.
Outputs of the workshop sessions included a survey tool and instruments guides, a user journey map outlining the program beneficiary experience, a monitoring and evaluation framework for ongoing assessment, and a storyboard for communicating impacts captured through the evaluation methods.