•  Project Client:
  • New York City’s Department of Housing Preservation and Development

3×3 worked with New York City’s Department of Housing Preservation and Development (HPD) to facilitate a participatory program design workshop for a Tenant Stabilization Service program that aims to permanently house people that have experienced homelessness.


Project Context:

3×3 designed and implemented an applied training workshop for HPD staff and inter-organizational stakeholders utilizing participatory program design and human-centered design methodologies to help staff focus on meeting end user needs and desires.

Project Approach:

3×3 designed and implemented an applied training workshop for HPD staff and stakeholders utilizing participatory program design and human-centered design methodologies to help staff focus on meeting end user needs and desires. 3×3 facilitated a day-long workshop that brought HPD staff together with key stakeholders and target groups including landlords, tenants, and advocacy groups, to design an impactful program. The workshop illustrated why
program design starts with understanding the needs of users, in this case both formerly homeless tenants and landlords/developers. Based on this understanding, participants learned how to structure brainstorms to generate responsive and mutually-beneficial services and programs. Participants were also trained how to operationalize programs through a process mapping tool that enables all stakeholders to articulate program partner roles and responsibilities, resource needs, and metrics at each step of the program.

Project Outcomes:

3×3 designed and implemented an applied training workshop for HPD staff and stakeholders utilizing participatory program design and human-centered design methodologies to help staff focus on meeting end user needs and desires. 3×3 facilitated a day-long workshop that brought HPD staff together with key stakeholders and target groups including landlords, tenants, and advocacy groups, to design an impactful program. The workshop illustrated why
program design starts with understanding the needs of users, in this case both formerly homeless tenants and landlords/developers. Based on this understanding, participants learned how to structure brainstorms to generate responsive and mutually-beneficial services and programs. Participants were also trained how to operationalize programs through a process mapping tool that enables all stakeholders to articulate program partner roles and responsibilities, resource needs, and metrics at each step of the program.