•  Project Client:
  • NYC Department of Veterans' Services

3×3 worked with New York City’s Department of Veterans’ Services (DVS) and its network of service providers to create alignment for a program that aggregates mentorship services for recently transitioned veterans and their families.


Project Context:

3×3 designed and facilitated an applied training workshop for DVS staff and stakeholder service providers utilizing human-centered design methodologies to help the multi-stakeholder team focus on meeting the needs and desires of returned and transitioning veterans and their families.

Project Approach:

3×3 facilitated a multi-part workshop series that brought DVS staff together with key service providers to align stakeholders and design an impactful program that aggregates mentorship services. The workshop illustrated why program design starts with understanding the needs of users. Based on this understanding, participants learned how to structure brainstorms to generate responsive and mutually-beneficial services and programs. Participants were mapped how to operationalize programs through a journey mapping to enable all stakeholders to articulate program partner roles and responsibilities, resource needs, and metrics at each step of the program.

Project Outcomes:

3×3 facilitated a multi-part workshop series that brought DVS staff together with key service providers to align stakeholders and design an impactful program that aggregates mentorship services. The workshop illustrated why program design starts with understanding the needs of users. Based on this understanding, participants learned how to structure brainstorms to generate responsive and mutually-beneficial services and programs. Participants were mapped how to operationalize programs through a journey mapping to enable all stakeholders to articulate program partner roles and responsibilities, resource needs, and metrics at each step of the program.